Icemail allows you to move domains across workspaces and switch their provider between Google Workspace and Microsoft 365 — all from within the dashboard.
Critical Requirement
The domain must not have any active mailboxes. You must delete all mailboxes associated with the domain before initiating a move.
Steps to Move a Domain
Step 1: Go to Domains Tab
Log in to your Icemail dashboard and navigate to the Domains tab.
Step 2: Select Domain(s)
Use the checkbox to select one or multiple domains you want to move.
Step 3: Select 'Move Domains'
From the action menu that appears, click Move Domains.
Step 4: Choose Target Workspace and Provider
Select your:
Target workspace: the workspace you want to move the domain to
Provider: Google Workspace or Microsoft 365
Step 5: Confirm the Move
Review the move details and click Confirm to complete the action.
Troubleshooting
If the move is blocked, it is because active mailboxes still exist on the domain.
Delete all mailboxes on the domain first
Then retry the move process
Need help? Contact our support team at team@icemail.ai.