Welcome to Icemail! This guide walks you through the complete setup process — from signing up to sending your first cold email.
Step 1: Sign Up
Visit icemail.ai and click Get Started
Use the [Mailbox Calculator](https://icemail.ai/cold-email-mailbox-calculator) to estimate how many mailboxes and domains you need based on your monthly outreach volume
Choose a plan that matches your needs and complete checkout
Access your dashboard via the link sent to your email
Step 2: Complete Workspace Onboarding
Name your workspace (e.g. "Outreach Team" or "Sales Mailboxes")
Tell us how you found Icemail
Select your role: Founder, Agency Owner, Marketer, Sales Lead, etc.
Click "Continue Setup" to proceed
Step 3: Set Up Domains
You have two options for adding domains:
Option A – Buy New Domains
Click Buy Domains → Next
Browse available domains across TLDs (.com, .net, .org, .info, and more)
Select your preferred domains and add them to cart
Complete payment via Wallet or Stripe
Best practices:
2–3 mailboxes per domain is recommended for healthy sending
.com domains are preferred for maximum deliverability
Purchased domains appear in your dashboard automatically
Option B – Connect Existing Domains
Click Connect Domains → Next
Enter your domain name and click Connect Domain
Copy the Icemail nameservers shown in your dashboard
Update nameservers at your registrar (Namecheap, GoDaddy, Google Domains, etc.)
DNS propagation can take up to 24 hours
Click Recheck after propagation to verify status
Common issues:
Workspace Already Exists: remove existing mailboxes from the domain or contact support
NS Records Not Updated: wait 24–48 hours and verify using a DNS checker tool
Domain Already Connected: contact support at team@icemail.ai
Step 4: Create Mailboxes
Once your domains are active:
Click Create New Mailbox
Enter first name, last name, and username
Select the domain to assign the mailbox to
Click Add New to configure additional mailboxes in bulk
Click Assign Mailboxes to confirm
The system automatically configures SPF, DKIM, DMARC, and MX records for every mailbox.
Step 5: Export Mailboxes to Outreach Tools
Select the mailboxes you want to export
Click Export Mailboxes
Choose your platform: ReachInbox, Instantly, Smartlead, and more
Authenticate with the platform
Mailboxes export automatically — no manual configuration needed
You're all set! Your mailboxes are ready to send cold emails. For questions or assistance, contact us at team@icemail.ai.