For enhanced security and smoother third-party integrations, Icemail now supports secure SMTP and App Password access for all your mailboxes. With built-in 2FA (Two-Factor Authentication), your credentials are now safer and easier to manage.
This guide walks you through how to export a CSV containing your login credentials, app passwords, and SMTP details.
✅ Prerequisites
Make sure 2FA is enabled on your Icemail account (it is enabled by default).
Only Admin users can export credentials.
The mailboxes you want to export must be fully active and free of setup errors.
📥 Steps to Export SMTP & App Passwords
Step 1: Select Your Mailboxes
Navigate to your Mailboxes Dashboard.
Use the checkboxes to select one or multiple mailboxes for which you want to download credentials.
Step 2: Click “Export Mailboxes”
Once selected, click the “Mailbox Actions” button.
From the dropdown, choose “Export Mailboxes.”
Step 3: Export CSV File
A prompt will appear. Click on “Export CSV File.”
The export request will be queued, and a download link will be sent to your registered email.
Step 4: Check Your Email
Within a few minutes, you’ll receive an email with a CSV file attached.
The file will contain three tabs (sheets):
📄 CSV File Contents
| Sheet Details |
1. Mailbox Credentials | Regular email login credentials (email + password) |
2. App Passwords | Secure App Passwords used for tools that don’t support 2FA (like IMAP clients) |
3. SMTP Credentials | SMTP server, port, username, and password for each mailbox |
💡 Use Cases for These Credentials
Connect to email sending platforms like Reply.io, Woodpecker, Lemlist, Instantly, and Smartlead.
Set up custom SMTP in outreach or CRM tools.
Use app-specific passwords with IMAP/SMTP email clients or mobile apps.
🔒 Security Best Practices
Do not share CSVs via unsecured channels.
Store the file securely (preferably encrypted).
Revoke and regenerate passwords if credentials are leaked or outdated.
Avoid reusing SMTP credentials across unrelated services.
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🛠 Need Help?
Having trouble with your CSV export or using SMTP with another tool? Our team is here to help.
📧 Email us: team@icemail.ai
🌐 Help Center: https://icemail.ai/help